RETURNS & EXCHANGES
All sales are final. Because our products are custom-made and/or made-to-order, we are unable to accept cancellations, returns, or refunds once an order has been shipped — unless the item arrives damaged or defective.
Each item is carefully inspected and securely packaged prior to shipment. If your product arrives damaged or defective, please contact our customer service within 7 days of receiving your order. To assist you efficiently, please include clear photos of:
- The damaged or defective item
- The outer packaging
- The shipping label
For Canadian orders, please reach out to our customer service team to request a prepaid return label, if eligible. Please note that shipping costs are non-refundable.
Refunds or exchanges (if approved) are typically processed within 14 business days of receiving the returned item.
Due to the custom nature of our products, we do not offer refunds or exchanges for change-of-mind or incorrect orders placed by the customer.
By placing an order, you acknowledge and agree to this policy.
Due to the custom-made nature of our products, we do not accept exchanges for change-of-mind, incorrect orders, or personal preferences. Please ensure that all order details are correct before placing your purchase.
We only offer exchanges in cases where the item arrives defective or damaged.
To request an exchange, please contact our customer service within 7 days of delivery. Be sure to include:
- A clear description of the issue
- Photos of the damaged or defective item
- Photos of the packaging and shipping label
Once your request is reviewed and approved, we will arrange for a replacement item to be shipped to you at no additional cost.
Please note: We may require you to return the original item before processing a replacement, depending on the severity of the issue. The processing time for exchanges is approximately 14 business days after we receive the returned item (if applicable).
By placing an order, you agree to this policy.